EAP Core Technologies

Employee assistance program core technology or “EAP core technology” represents the essential components of the employee assistance (EA) profession. These components combine to create a unique approach to addressing work organization productivity issues and “employee client” personal concerns affecting job performance. EAP core technology is:

  1. Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union officials) seeking to manage troubled employees, enhance the work environment and improve employee job performance;
  2. Active promotion of the availability of EA services to employees, their family members and the work organization;
  3. Confidential and timely problem identification/assessment services for employee clients to address problems that affect job performance;
  4. Use of constructive confrontation, motivation, and short term intervention with employee clients to address problems that affect job performance;
  5. Referral of employee clients for diagnosis, treatment and assistance, as well as case monitoring and follow up services;
  6. Assisting work organizations in establishing and maintaining effective relationships with treatment and other service providers, and in managing provider contracts;
  7. Consultation to work organizations to encourage availability and employee access to health benefits covering medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and mental & emotional disorders;
  8. Evaluation of the effects of EA services on work organizations and individual job performance.