Benefits of Employee Assistance Programs

“Directions EAP has helped us improve employee performance and morale.”   Jill Denker, Executive Director of Human Resources and Physician Liaison, Lexington Regional Health Center

People seldom get through life without having to deal with some sort of serious personal problem. An Employee Assistance Program can give your employees a way to cope with personal issues that can have a negative impact on their job performance, such as work-related stress or problems outside of the workplace. With an EAP, employees have access to licensed, trained counselors to schedule in-person appointments or consult via the telephone.


Your employees will likely appreciate the fact that they have a resource they can use to discuss sensitive issues in complete confidence. With an EAP, the employer is not notified when an employee uses the service, so they don’t have to worry about endangering their job status or a potential “black mark” that could hinder their career.

Immediate Assistance:

Employees theoretically have access to an EAP 24 hours a day. If they are interested in making an appointment with a counselor, the employee can typically arrange to see one within 24 hours in crisis situations, or within a day or two for routine concerns. Because the employee can call anytime, they do not have to worry about calling from a work phone.

Avoiding Escalation:

Work stress can build up over a period of time and can possibly lead to conflict with other employees or even escalate into a violent situation. With the EAP, the employee can seek help during the early stages of a problem, which can prevent it from turning into something more serious.

Personal Issues:

An EAP most often helps employees deal with issues outside of the workplace that can impact job performance. Many people deal with issues, including substance abuse, depression, marital strife and grief over the loss of a loved one. An EAP provides an outlet to help them resolve these issues, or at least learn to cope with them so they won’t impact job performance.

“I am so thankful that my employer recognizes the value of this organization and how much it helps people. I am also thankful that this solution was available and that the kind person was here to listen.”    Directions EAP Counseling Client

Employer Benefits:

An EAP can also provide benefits to an employer. Because employees have access to a resource that can remedy a potentially debilitating problem, it can reduce absenteeism, turnover, grievances, terminations, medical disability and workman’s compensation claims, etc. As a result, you’ll have a happier, more productive workplace. You may also be able to minimize the cost of your health insurance plan, because employees can use the EAP to ward off stress-related illnesses, meaning fewer trips to the doctor.

If you are interested in talking further about how your company could benefit from offering an Employee Assistance Program, we would love to talk with you about Directions EAP. Give us a call at 402-434-2900 or 800-563-8201.