What is an EAP?

“Directions EAP provides short term counseling, assessments, and education/prevention services to the college’s students, faculty and staff.”   Debra Border, Dean of Students, Bryan College of Health Sciences

EMPLOYEE ASSISTANCE PROGRAMS (EAPs) are an employee benefit program offered by many employers. Employers pre-pay or cover the costs for EAPs. Employees and their covered family members can utilize the counseling benefits at no cost. EAPs are intended to help employees deal with personal issues that might adversely impact their work performance, health, and well-being. EAPs generally include assessment and short term counseling for employees and their immediate family members. The primary aim of an EAP is to maximize the health consciousness of employees so that they can remain or return to work with renewed strength and productivity.

“I left feeling so much better and was given very good advice. Went out that day and started getting involved with things I had stopped doing and reaching out in a positive way. All my thanks in just one visit.” Directions EAP Counseling Client


Employees and their covered family members may use Directions EAP to help manage issues in their work and personal lives. Directions EAP counselors typically provide assessment, support and if needed, referrals to additional resources. The issues for which we provide support vary, but examples include:

  • Emotional distress, depression, anxiety
  • Family/personal relationship issues
  • Dealing with major life events, including births, accidents and deaths
  • Health care and Wellness concerns
  • Financial or legal concerns
  • Substance abuse
  • Work relationship issues
  • Concerns about aging parents


Q: Is the program just for workplace problems?

A: No. You can use the EAP to help you deal with any number of concerns, whether or not they have a direct impact on your work environment.

Q. Can I call even if my concern isn’t a crisis?

A. Yes, the EAP is a life management tool, designed to help you sort through whatever is happening in your life.

Q. Is the EAP confidential?

A. YES! Confidentiality is a vital part of our program. We know that it takes courage to call about a problem and ask for help. You can be sure that personal concerns are not discussed with others without prior permission and written authorization. Your confidentiality will be protected in accordance with all state and federal laws.

Q. Who can Directions EAP help?

A. You and immediate family members (spouse, significant other and dependent children) can call the EAP for help with personal, family or job related problems.

Q. What will using the EAP cost?

A. Using Directions EAP is without cost to you and your family members. Employees are only responsible for the cost of services to which they might be referred beyond the EAP.

Q. How do I contact Directions EAP?

A. Employees and family members can call Directions EAP, Monday through Thursday

7:00am—6:00pm and Friday 7:00am-3:00pm at (402)434-2900 or (800)563-8201. After hours or on the weekends you may still call the same number and use our voicemail system to leave a message which will be returned the next business day. In case of emergency, follow the voicemail prompts to access an on-call crisis counselor.